Shop Opening Times 9:00 am - 8:00 pm Grand Central is open from 6.30am until 11pm with most restaurants open until we close


We want you to enjoy your visit to Grand Central as much as possible, so here’s where you can find out about all the convenient facilities on hand at Grand Central.

Our facilities are all conveniently located near Carluccio’s. This area contains the following services for all our guests to use:

  • Toilets (including children’s toilets and wash hand basins)
  • Accessible toilets
  • Baby changing facilities
  • Changing places / Accessible changing facility (find out more at – key available from customer information desk
  • ATM’s including Sterling and Euros 
  • Centre Management Office, alternatively we can be called on 0121 654 1000


Family Toilet facilities 

  • Toilets (including children’s toilets and wash hand basins)
  • Accessible Toilets
  • Baby Changing facilities


Grand Central has accessible toilets and a Changing Places facility, both of which can be located on the first floor opposite Carluccios  and Muffin Break (view on Centre Map). The facilities are fully equipped but the users need to provide their own sling and arrange for the key via the Customer Information Desk, alternatively we can be called on 0121 654 1000.

For more information on Changing Places please click here

If you plan to arrive by car, we have 23 parking spaces reserved for disabled access on each Level of the adjoining NCP Car Park on Hill Street.


We hold a smoke free shopping policy at Grand Central, we have a large team of security guards on patrol, a 24-hour CCTV system and fully trained first-aiders ready to help when needed.

Should you require any assistance whilst visiting Grand Central, please speak to any one of our team members, or visit the Customer information desk.


Located near Costa and Nando's, the Grand Central Customer Service team will be able to help you with your enquiries including the sale of Grand Central Gift Cards, directions, information about our shops and restaurants. 


Grand Central is pleased to offer free WiFi to our guests. When you log on WiFi click on Grand Central _Guest  for access to our website and the WiFi.