Shop Opening Times 9:00 am - 8:00 pm Grand Central is open from 6.30am until 11pm with most restaurants open until we close

Gift Card

Perfect for the impossible-to-buy-for, or the person who has everything, the Grand Central gift card can be pre-loaded up to a value of £500.

How to Purchase a Gift Card

Gift cards from £5 to £500 are now available to purchase from the Customer Service desk. There is no charge for purchasing a gift card in the centre and purchases can be made by card.

The Gift Card can only be used at participating Grand Central retailers. You will have 12 months to spend your Gift Card and the terms and conditions are clearly printed on the back of the card. For full cardholder agreements, your account expiration date or to check your balance please visit www.getmybalance.com or scan the QR code found on the back of the card if using your smartphone.  

Please keep your gift card after it has been used as you may require it for any refunds. Refunds may take up to 10 days to be credited back to the gift card, in line with each individual store’s refund procedures. All cards are registered to the purchaser and the balance can be retrieved should the card be lost or stolen.

For more information please call the Customer Service desk on 0121 654 1000 or email us at customerservices@grandcentralbirmingham.com

If you experience any problems with your gift card please call 0121 268 3210.